Thank you for shopping with 10 Zeros (Pty) Ltd. This policy outlines our nationwide shipping processes, delivery timelines, costs, and terms to ensure a smooth, transparent shopping experience.
1. Order Processing Time
Orders are processed within 3 to 5 business days (Monday to Friday, excluding weekends and South African public holidays) after receiving cleared payment confirmation.
Orders placed before 12:00 PM (SAST) on a business day may qualify for same-day packaging and queue handling. If we experience high order volumes or custom fabrication requirements, processing times may vary and you will be notified promptly.
2. Free Shipping Qualifications
We do not offer free shipping. All freight and courier delivery rates are calculated based on transparent carrier tariffs reflecting parcel size and destination.
3. Shipping Rates and Delivery Estimates
Delivery fees are automatically calculated at checkout based on your delivery address, physical parcel dimensions, and total weight.
| Delivery Region | Estimated Delivery Time (Once Dispatched) |
|---|---|
| Major Metropolitan Centres Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein |
3 to 5 business days |
| Regional, Outlying & Rural Areas Small towns, agricultural plots, remote mining/industrial sites |
5 to 7 business days |
4. Order Tracking
Once your parcel has been dispatched from our central warehouse, you will receive an automatic confirmation via email or SMS containing your live tracking number and carrier details. You can track your package directly through the designated courier's tracking portal.
5. Delivery Attempts & Failed Deliveries
Our courier partners will attempt delivery to your specified physical address during normal business hours (08:00 – 17:00, Monday to Friday).
If you are unavailable, the courier may contact you to reschedule or hold the parcel at a nearby local collection hub. If a delivery repeatedly fails due to an incorrect/incomplete address or consignee unavailability, return shipping and re-dispatch fees may be charged before the item is re-sent.
6. Damaged, Lost, or Delayed Shipments
Damaged in Transit: If your parcel arrives with visible packaging damage or broken contents, please take clear photos immediately and notify us within 48 hours of receipt at info@10zeros.co.za so we can open a courier damage claim.
Lost Shipments: If your parcel has not arrived within the estimated delivery window plus 3 additional business days, please contact our support desk so an urgent tracking investigation can be launched.
7. Domestic & International Delivery Limits
We currently deliver across all 9 provinces within South Africa only. Cross-border and international shipping is not available at this time through the automated online checkout.
8. Contact Our Logistics Team
If you have questions, special delivery instructions, or bulk engineering freight inquiries, please contact our support team:
| Customer Support Email | info@10zeros.co.za |
|---|---|
| Telephone Support | 066 061 3578 |
| Physical Warehouse & Offices | Lily Avenue and York Street, Berea 2198, Johannesburg, South Africa |